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| Understanding Variation: The Key to Managing Chaos | 
 enlarge | Author: Donald J. Wheeler
Publisher: SPC Press, Inc.
Category: Book
List Price: $39.00
Buy New: $25.97
You Save: $13.03 (33%)
Buy New/Used from $12.95
Avg. Customer Rating:  (25 reviews)
Sales Rank: 12721
Languages: English (Original Language), English (Unknown), English (Published)
Media: Hardcover
Edition: 2 Revised
Number Of Items: 1
Pages: 168
Shipping Weight (lbs): 0.3
Dimensions (in): 8.8 x 6.1 x 0.5
ISBN: 0945320531
Dewey Decimal Number: 658
EAN: 9780945320531
ASIN: 0945320531
Publication Date: January 2000
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
The best concept book for non-technical people March 7, 2007
I would agree that the details in the book are very, very basic. But that is what makes this so great in my opinion. Most organizations are focused on very small changes in numbers - something moved by a tenth of a percent, the punishments or celebrations must begin immediately - that are, in fact, not driven by anything anyone "did". I have worked with people who were very focused on the "moment". This book is excellent at communicating why that may not be the best way to manage a business. This is written for a business person, not someone who loves statistics, and for that audience the message comes across very, very well.
Review January 15, 2007
0 out of 5 found this review helpful
My order came in complete, damage free, and actualy shipped early. I'm very satisfied with this purchase through Amazon.
 Very superficial December 12, 2006
2 out of 5 found this review helpful
Wheeler has only one premise: plot everything on an XmR chart and watch for outliers or trends. The entire book has very little other technical suggestions for data analysis. Wheeler's mathematical detail is extremely weak. For example, he doesn't show where any of the multiplicative factors come from nor does he give references. The same depth of knowledge can be gained in 10 minutes with a Google search.
Short, sweet, and on the money October 30, 2006
1 out of 1 found this review helpful
I was a VP for Quality at Nynex (Verizon) years ago, and after some years at Microsoft now work at a University which is implementing Six Sigma. This book is great at simply explaining the point of SPC aka TQM aka Six Sigma. It gets to the important outcomes with minimal prerequisite understanding.
Highly recommended for anyone dealing with Six Sigma or similar initiatives, or thinking about it. Or simply for anyone consuming any series of numeric data in a company or personal life.
 Great guide for understanding.. a bit slim in application December 1, 2005
7 out of 8 found this review helpful
Don't get me wrong, this is a great book and an easy read, but it leaves alot of unexplored avenues. If you are buying this on-line realize that this is a quick read (120 pages, large type and graphics included). For one thing Wheeler does not clarify the use of capability in regards to Ppk and Cpk (in case someone out there is interested). Nonetheless, Wheeler does a great job of condensing a lot of conceptual material into a neat little book that anyone dealing in IPM, SPC,six sigma, TQM or other quality systems or analysis can appreciate (this is an especially good book for those who may need to train others in understanding variation). Wheller's examples are both entertaining and acurately tease apart some important concepts. We are indebted to his clear, concise verbage- I just wish he would expand on a few key concepts.
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